FAQs

Artwork & Design Questions

We check your files for size, bleed, resolution and colour mode. Basically everything to make sure the print quality is tickety boo. We don’t check for design, content or spelling errors.

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The essential things to look for are the correct resolution, bleed, size and colour mode. We’ve created a general artwork guide here  for more detail.

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Yes! We have experienced designers that can help you achieve the optimum design for your print. Please email hello@toucanprint.co.uk with your brief and we’ll be happy to guide you.

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It’s the section of your design that’s trimmed off when it’s cut to final size. Its purpose is to make sure your design or image reaches the very edge of the design and there are no white edges. At Toucan, we need a 3mm bleed on all documents.

It’s best if you can add bleed before you upload your document. Some programs – like InDesign, Illustrator and Photoshop – allow you to do this. But if you need any help, just get in touch. If you can’t add bleed, send us your files and we’ll do our best to add it for you. But for the best results, we recommend adding it beforehand.

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Trim line
Everything outside this trim / bleed line will be trimmed off. However, you should still extend your design to the edge of bleed zone to prevent the appearance of irregular white borders.

Safe zone
This is where you should place your most important information or sections of your design. Anything outside of this area runs a risk of being cut off. Using our online designer you will want to keep all your important content within this green box.

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Most pictures on a screen are made up from small dots of colour. Each picture is made up by a certain number of dots or pixels. Quite simply the higher the number of pixels the higher quality the picture and the larger it can be displayed or printed without distorting. If a picture is enlarged beyond a certain point it will begin to distort and appear blurry.

A screen displays at 72dpi (dots per inch) where commercial presses print at 300dpi. You will need to start your artwork at 300dpi in order for it to print cleanly without blur. If you do your artwork at 72dpi and change it later to 300dpi it won’t fix the problem.

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In a nutshell RGB (red, green black) is the colour mode for pixels on a computer screen. CMKY (cyan, megenta, black, yellow) is the colour make up used by printers for all printed products. Read more here on our blog post.

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When creating your project, your software program may give you the choice of working in RGB (Red, Green and Blue) or CMYK (Cyan, Magenta, Yellow and Black). We print using CMYK (as do all printers), so it’s best if you can work in CMYK. This prevents any colour shift that can happen if we convert your document ourselves.

Colour can look different on your screen compared to a printed page. This is because screens are backlit whereas a print reflects colour. If colour is critical, get in touch and we’ll do our best to get the result you want.

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PDF, JPG, TIFF, PSD, EPS (outlined) Ai. Any problems sending or converting, please email your files to hello@toucanprint.co.uk and we’ll be happy to advise you.

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Single pages please. We will use our print expertise to layout any spreads, allowing for creases folds and margins.

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You can use any font you like, as long as it’s embedded into the document.

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Sorry you’re having issues. Please check your file type is either jpeg, pdf, psd, ai and that it doesn’t exceed 50mb. If you are still having problems please email us your files or send via wetransfer and we’ll check and place your order.

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