Privacy Policy

Updated May 2018

What is this Privacy Policy for?

At Toucan Print, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Toucan Print is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

What we collect

We may collect the following information when you agree to take a service or product from us or when you contact us with an enquiry or in response to a communication from us, which may include:

Your name, email address, phone number and delivery and address.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

(i) Internal record keeping.

(ii) We may use the information to contact you specifically about the order you have placed with us.

(iii) We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided (we will ask your specific permission in advance to do do).

(iv) To charge and collect money, this includes sending you notices and alerts by email or telephoning. We use a third party (Paypal) for secure card payment processing, and we send billing information to them for processing orders and payments. We use third party accounting systems (Quickbooks) to manage our financial accounts. We send them billing information for this purpose. We may send messages to you directly from Quickbooks email system. Quickbooks also offer payment for invoices by card using Paypal.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

SSL ensures that any data or information a user submits to the website, such as credit card information to make a purchase or contact details within your account will be protected and private. SSL stands for Secure Sockets Layer  and is the industry standard when it comes to safe and secure online transactions between websites and users.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

When someone visits www.toucanprint.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Email Newsletters

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at hello@toucanprint.co.uk

Controlling your personal information

You may choose to view, amend, or delete  your personal information in the following ways:

(i) whenever you are asked to fill in a form on the website.

(ii) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time in writing or by emailing us at hello@toucanprint.co.uk

(iii) if you would like to know more about what data we have for you and where it is held you can contact us at the address below or by emailing us at hello@toucanprint.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

FAO Keira Philo
Toucan Print
15-17 Middle Street
Brighton
BN1 1AL